What does it truly mean to be resilient? In times of uncertainty and change, how can we cultivate an environment that empowers individuals to adapt, persevere, and move forward with confidence? This workshop explores the key mindsets, behaviors, and communication strategies that strengthen resilience at every level—within leaders, teams, and ourselves. By fostering trust, adaptability, and a forward-thinking culture, participants will gain the tools to navigate challenges with clarity and create a foundation for sustained success.
Leaders Aren’t Born – They’re Made.
We construct dynamic team + leadership development workshops specifically optimized for business operations teams and operational excellence environments. We understand that business operations professionals work in strategy-focused, data-driven settings that require leadership approaches emphasizing systematic coordination, continuous improvement, and cross-functional business integration. Our methodology centers on strengthening business operations leadership capabilities that flourish through process optimization initiatives, operational transformation projects, and business efficiency enhancement opportunities.
From business analysts and operations managers to process improvement specialists, revenue operations leaders, and business systems administrators, our strategy-driven, systems-oriented approach ensures immediate implementation and enhanced operational team performance. We recognize that business operations teams bring exceptional analytical skills, strategic planning expertise, and systematic problem-solving abilities – our workshops enhance these operational strengths while introducing leadership frameworks that improve team coordination, stakeholder collaboration, and business excellence delivery. Our business operations leadership workshops integrate strategic methodology principles with advanced team development, creating experiences that resonate with operations professionals while driving measurable improvements in team efficiency and business process effectiveness. This operations-specific approach honors the systematic, results-oriented culture that defines successful business operations organizations, providing practical preparation for operations leadership advancement.
Suggested Leadership Workshops: Operations Teams
Resilience Through Change
Creating a Culture of Trust in Times of Uncertainty
Learning Objectives:
- Define the concepts of positive psychology, trust, and resilience, and explore the building blocks that allow this to prosper in an individual level and within a team environment
- Explore the five common traps where individuals get stuck, and practice the escape route strategies to help ourselves and others to break free
- Design a team environment where trust can thrive, and open dialogue is encouraged
Key Themes & Leadership Behaviors:
- Emotional Intelligence
- Adaptability
- Effective Communication
Learning Objectives:
- Experiment with interactive exercises to enhance active listening, setting others up for success, challenging the status-quo, and confidently stepping outside of our comfort zones
- Embrace the concept of “YES, AND” to build upon the ideas of others in an effort to strengthen interpersonal, team, and organizational relationships
- Develop an action + implementation plan for positive, long-term behavior change
Key Themes & Leadership Behaviors:
- Collaboration + Trust
- Effective Communication
- Openness to Change + Innovation
IMPROVing Team Collaboration
Embracing “YES, AND” to Foster Leadership & Build Trust
Understanding the fundamentals of improvisation enhances core communication in personal and professional settings. Improvisation requires participants to think on their feet, be in the moment, and use enhanced active listening skills, all of which play a role in our success in the work we do on a daily basis. In this workshop, participants will gain an understanding of how to fully embrace “YES, AND” and other core principles from improv for increased collaboration, trust, and enhanced team dynamics.
We Can Work It Out
An Experiment with Conflict & Consensus Building
While frequent conflict can certainly be taxing or uncomfortable, disagreements can often lead to enhanced respect, open-mindedness, and innovation. In this workshop, participants will have the opportunity to understand various reactions to conflict, and discover which response is most appropriate for a given situation. Participants leave this session with a deeper understanding of their natural communication style during times of conflict, and a refreshed outlook on how to approach these conversations in the future.
Learning Objectives:
- Determine personal approach to conflict conversations, and discover the five differing conflict styles
- Identify benefits and potential obstacles for each style to clarify effective conflict communication strategies
- Develop an action + implementation plan for positive, long-term behavior change
Key Themes & Leadership Behaviors:
- Effective Communication
- Adaptability + Assertiveness
- Consensus Building + Alignment
Learning Objectives:
- Clarify leadership and communication preferences, and develop a “user’s manual” to articulate our findings
- Discover the attributes, behaviors and common blind-spots of natural preferences, and explore and understand the same attributes and behaviors of opposing types
- Highlight specific actions we can take when working with someone who leverages opposing preferences, and develop a plan to adjust our styles with at least one current colleague
Key Themes & Leadership Behaviors:
- Effective Communication
- Collaboration + Trust
- Openness + Awareness
Building The Dream Team
Adjusting Styles To Enhance Relationships & Build Trust
In this workshop, participants will discover the elements of their working style and communication preferences within four key dimensions: how we like to communicate, how we take in and process information, how we make decisions, and how we organize our lives. Through group learning, individual reflection, and group discussion, participants will walk away from this workshop with an increased confidence in their ability to articulate their needs to others, and heightened ability to adjust their styles to meet the preferences of others. This session takes a humorous and informative look at how we operate, providing us with the tools to adjust our styles to work effectively with anyone.
Why Operations Teams Choose The Leadership Laboratory
Business operations team development requires comprehensive understanding of workflow optimization, performance management systems, and cross-departmental business coordination. Operations professionals need leadership frameworks that enhance their ability to streamline business processes while building collaborative environments that accelerate both individual operational effectiveness and collective organizational efficiency. The Leadership Laboratory delivers operational excellence leadership workshops that are strategy-focused, results-oriented, and designed to unlock the optimization potential within high-performing business operations organizations.
Our data-driven business operations team workshops blend the art and science of leadership development to create systematic, hands-on experiences – advancing operations leadership effectiveness and business process management performance. We understand that business operations professionals demonstrate remarkable strategic thinking, business coordination abilities, and performance-focused approaches. Our expertise concentrates on strengthening these existing operational competencies while introducing operations leadership skills that improve team coordination, strategic communication, and business operations execution.
Whether your team encompasses business analysts, revenue operations managers, administrative operations specialists, or strategic operations project managers, The Leadership Laboratory creates systematic, research-backed workshops that reinforce current operational excellence, enhance business operations leadership influence, and generate improved process collaboration, efficiency optimization, and business delivery outcomes. Rooted in operational excellence research and business improvement studies, our framework emphasizes strategic enhancement over operational limitations, focusing on business operations success and organizational efficiency advancement.
The Leadership Laboratory operates nationwide with both in-person and virtual healthcare leadership development workshops. We proudly serve healthcare organizations around the world and throughout the United States across the country, including Chicago, New York, Los Angeles, and Washington DC.
Strategic Considerations for Business Operations Team Development
Business operations leadership workshops address the distinctive integration of strategic efficiency and team collaboration that characterizes effective operational organizations. Our approach recognizes that business operations professionals excel when supported by clear strategic frameworks, systematic communication protocols, and collaborative improvement methodologies that enhance both individual operational contributions and organizational business excellence.
The Leadership Laboratory's business operations leadership training integrates strategic management expertise with team coordination strategies, ensuring participants develop both the analytical thinking and collaborative skills necessary for operations leadership success. We focus on building communication effectiveness across operational and customer-facing departments, change management skills for business transformation initiatives, and the emotional intelligence required to lead diverse operational personalities while maintaining high efficiency standards and business outcomes.
Our methodology acknowledges that business operations teams navigate unique leadership opportunities including business process redesign facilitation, cross-functional workflow coordination, and performance improvement implementation that require specialized business operations leadership understanding. We create workshop experiences that celebrate operational excellence culture while introducing leadership concepts that enhance team productivity and systematic business effectiveness.
Our business operations leadership development workshops implement specialized methodologies designed exclusively for business operational environments, creating meaningful improvements in operations team communication, collaborative process management, and systematic leadership capabilities to inspire continuous operational excellence throughout your business operations organization.
Building tomorrow's leaders today.
The Leadership Laboratory works across multiple industries - including start-up and established technology firms, non-profit and government agencies, finance companies, healthcare organizations and more. We are proud to collaborate with individuals and teams of all sizes.
Contact us and say hello! We're excited to get to know you and share our ideas on learning + leadership development.
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Collaborating Partners
“I laughed harder than I have in a while!”
Our workshop was engaging, informative, rejuvenating and pure fun. I laughed harder than I have in a while! This was a phenomenal way to get more comfortable as a team.
— Director of People, SpotHero
“You made this easy to apply and implement”
You listened to our needs and adapted on the spot to incorporate leadership lessons. Every element was backed up by research, and you made this easy to apply and implement.
— VP / HEAD OF PEOPLE, WARBY PARKER
Meet Jacob Goldstein
Jacob Goldstein is the founder of The Leadership Laboratory, and leverages his experiences in education, the performing arts, and corporate learning & leadership development to his work. As a performer, Jacob has sung as a backup vocalist for musical artists such as Josh Groban, Idina Menzel, and Patti LuPone, as a recording artist for Netflix series Sense8, and at venues including The United Center, The Chicago Theater, and Chicago Symphony Center. In the education space, Jacob has served as an educator for high school, undergraduate and graduate students, and has been a Guest Lecturer at Northwestern University since 2016. As a Learning & Leadership Development Consultant, Jacob has worked as a one-on-one coach and group workshop facilitator to organizations ranging from startups to Fortune 500 companies in diverse industries, including technology, healthcare, non-profit, and fashion/apparel. Jacob holds a Bachelor’s degree from The University of Illinois at Urbana-Champaign, and a Master’s of Science in Communication from Northwestern University.
Frequently Asked Questions
What is the Typical Size of Operations Teams Leadership Development Workshops?
At The Leadership Laboratory, we customize each learning experience to align with your team and culture. Traditionally, we recommend between 20 – 30 participants per workshop, though often work with groups as small as 5 to as large as 5,000+. Knowing your audience size can help us to design a workshop partnership to maximize engagement and participation, and honor each participant at their respective knowledge and experience level.
Are Operations Teams Leadership Development Workshops Available Both In-Person and Virtually?
Yes! All of our programming can be facilitated on-site, virtually, or in a hybrid format (virtual facilitation to an in-person audience). For both on-site and virtual workshops, we traditionally recommend a lead time of 6 – 8 weeks to get your top choice of date for a facilitated partnership.
How Do We Choose Operations Teams Leadership Development Workshops?
When working with a new partner, we leverage a process called backwards design theory to curate a tailored learning experience. One of the first questions that we ask is “what would you like this audience to do differently as a result of this collaboration?” – in other words, what are the skills or behaviors you’d like this group to have, or the knowledge they want to possess?
Once we know and define these learning objectives, we can work backwards and partner with you to determine what content can support in making those goals a reality. For a sample list of workshops, feel free to check our Workshop + Experiments pages, or browse the Workshop by Industry or Workshops by Role pages for additional recommendations.
How Long are Operations Teams Leadership Development Workshops?
Each of our workshops is designed to be approximately 2.5 – 3 hours in length. For on-site partnerships, most groups opt for two back-to-back workshop topics to create a full day of learning. For teams looking for sessions outside of the standard length, please contact The Leadership Laboratory to discuss more customized options.
Can We Customize Operations Teams Leadership Development Workshops?
Yes! At The Leadership Laboratory, we leverage a process called backwards design theory to curate a tailored learning experience. As we collaborate with you to learn more about your goals, we can incorporate information about your team’s culture, organizational strategy, and industry trends to design an experience that truly resonates, with easy-to-apply concepts that lead to long-term, positive behavior change.
We know that each participant has their own unique learning goals, and have designed our leadership development experiences to customize our content to each person in the moment. We kick-off each workshop with an opportunity to learn more about the goals of each participant in the room, and align the experience to what is most top-of-mind for them. This differentiated learning allows us to adjust to each unique participant, as well as honor the diverse perspectives, roles, and experience in the room.
Does The Leadership Laboratory Work with Individual Operations Professionals?
At The Leadership Laboratory, most of our workshops are designed for teams or groups of leaders within organizations. As we focus on customizing each leadership development experience to the unique elements of each organization’s culture and team’s communication style, our work is focused on sessions that departments or groups within the same organization can participate in together, as opposed to sessions that individuals can sign up for on their own.
For individuals looking for one-on-one development, The Leadership Laboratory offers select executive coaching and thought partnership opportunities. Feel free to reach out directly for more information.